esalne.com

Esalne Privacy Policy (last updates December 2018)
Please take a few minutes to read this Privacy Policy, so that you understand what information we collect and why.
We only collect information that allows us to provide you with our best Services.
This includes, for example, Microphone access permission in order to allow creating conversation with Esalne's experts. It also helps us to keep our Services clear of fraud and Spam, and it allows us to get a unique understanding of what additional services may be useful to you, and all other purposes set out in this policy below.
General Terms i. By using our Services, you give us consent to collect, use, disclose, and retain your personal information and other information but we will never read or listen to the content you are sharing privately. You can be sure that we will only use your information as described in this Policy. ii. We collect the minimum information required to achieve the purposes set out in this Policy (see below), and you have the ability to limit such collection iii. When you use our various Services you voluntarily give us personal information such as email, birth date and phone number when necessary. Be sure that this information will not be visible to other Esalne or service users.
iv. Information from Other Sources: The information we collect may be combined with information from outside records (e.g. demographic information and additional contact information) that we have received in accordance with the law v. Additional Information: We may collect additional information if you access our site through a specific device (e.g. your mobile device’s unique identifier; information about your device’s operating system, your browser, browser or operating system language; your wireless network, and your mobile carrier; Esalne call log). Uses and Retention: The information we collect from you ensures you can use the Esalne Services and can be contacted on Esalne. Your information is retained for as long as it is needed and helps us in our mission to constantly improve our Services and provide you with new experiences.
As part of this mission, we may use your information for the following purposes:
(a) Make our service available: We use your information to (i) provide customer service, give you information about your account, and respond to your requests; (ii) personalize your experience by providing content (such as personal forecast) on the Service, including targeted advertising of Esalne services and; (iii) improve the Service, including call experience improvements, and make it a safer, efficient, and customized experience;
(b) Improve our Services: We use call log information and usage information (as described above) to better understand network behavior and trends (number of calls made by users, popular experts, call lengths, network type, etc.), detect potential outages and technical issues (this helps us notice things like a drop in call volume in a certain geography, a shift in call length, a change in typical networks, etc.) to improve our Services. We may look into a specific call log in response to a customer support request. We maintain call log information for only as long as is needed for business and/or legal purposes. We use aggregate information about our users and non-personal information to analyze our Services and user behavior and prepare aggregated reports.
(c) Provide Interesting Offerings to You: As part of value added services provided by us or by a third party within Esalne, we may use your information to continuously optimize and personalize those services and send you personal messages about new offerings which we believe you will find relevant.
(d) Process Your Payments: We may use your Information to process your payments for our Services through a third-party service provider and, on an aggregate basis to determine charges for our carriers and other service providers.
(e) Prevent Fraud & Spam; enforcement of law: We may use your information to prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities and protect our trademarks. We may use your information and call log information to comply with applicable laws. (f) Communicate With You: We may use your information to contact you (via message or other means) to maintain the App. Unless otherwise specified, we retain information as long as it is necessary and relevant for us to achieve the purposes referred to above or to enable us to comply with our legal data protection retention obligations. Disclosure: We want you to know that we do not sell your personal information. We only share your personal information with third-parties outside of Esalne, for the purposes listed above, in the following circumstances: (a) App Providers and Other Third-Parties: We may disclose your information to service providers and other third-parties under contract who help with providing you our Services or other services provided by third-parties via our Services (such as, but not limited to, fraud and spam investigations, payment processing, site analytics and operations, providing special partnership features in our service, advertising – either on an aggregate non identifiable basis, or using unique identifier which can’t trace back to you). They are required to secure the data they receive, so that your personal information is guarded. (b) Legal and Law Enforcement: We may disclose your information to law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to terror acts, criminal investigations or alleged illegal activity or any other activity that may expose us, you, or any other ASKme user to legal liability. (c) Change of Control – New Owners: We may share your information with another business entity, if we plan to merge with or be acquired by that business, or are involved in a transaction with similar financial effect. In such a situation we would make reasonable efforts to request that the new combined entity or other structure follow this Policy with respect to your personal information.
If your personal information was intended to be used differently, we would ask the new entity to provide you with prior notice. Information You Share Publicly Some of our Services allow you to share information with others on a public basis.
If you post information on a public feature of our Services or through social media sites, plug-ins or other applications, don’t forget this information is public on our Services and, depending upon your privacy settings, may also become public on the Internet. We can’t prevent or control further use of this information so please make sure you only post information that you’re happy to be seen publicly. We may also further use such public information you share, for various reasons, such as improving our service and providing you with relevant content, and analyzing trends. You can control what data you share through privacy settings available on some social media sites.
Please refer to those third-party sites’ privacy policies and terms of use to learn more about their privacy practices, as we don’t control these. Your Choices Every now and then, Esalne may send you notifications about new offers, new content and other relevant content on Esalne's other. If you do not wish to receive such notifications, you may adjust your system settings and turn notifications off. EU Privacy Rights If you are resident in the European Economic Area, you may have certain rights, in accordance with applicable laws, concerning your personal data, including the right to request to access your personal data; to have your personal data corrected or erased or restricted; and the right to object to the use of your personal data for marketing purposes.
Security We know that security is important to our users and we care about the security of your information.
We maintain technical, physical, and administrative security measures to protect the security of your personal information against loss, misuse, unauthorized access, disclosure, or alteration. Some of the safeguards we use include firewalls, data encryption, physical access controls to our data centers and information access authorization controls. Children’s Privacy Our Services are not intended for children under the age of 18. Therefore we do not knowingly collect personal information via our websites, applications, services, or tools from anyone under 18.
Updates to this Policy From time to time, as our services evolve, we may update this Policy.
You agree that we may notify you about material changes in the way we treat personal information by placing a notice on the App.
Please check the App frequently for updates.